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Service Disruption - Reduced level of resiliency to websites

Following routine electrical maintenance by engineers at one of our London datacentres we have been made aware that one of the transformers that provides electricity to the 8th floor of the location has been detected as faulty. As such it means that there is an enhanced risk of disruption should any power outages occur, please note that all of  our servers have dual power supplies to minimise risk under normal circumstances.

It is as yet unclear as to how long the site will remain on an single feed but until the issue is resolved we have been provided with emergency cover so that in the event of any disruption we can have engineers on site within 20 minutes.

We will provide more information when we have it becomes available.

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Comments

  • Avatar
    Emma

    The datacentre engineers have now identified the issue with the transformer and plan to resolve it on Thursday of this week. Notifications up to this morning confirm that work is progressing according to schedule and so they still expect this date to be kept to.

  • Avatar
    Emma

    As of Thursday last week the datacentre resolved all power issues and full resiliency has now been reinstated.